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AMLCC Product FAQs

Product FAQs

How do I subscribe to the AMLCC product?

To register/subscribe to AMLCC, click here. You will need to fill in the relevant details and also add to the "discount code" box any discounts you may have received from your supervisory body regarding our product.

When will I receive login details after I have signed up?

You will receive an email with your login details 5-10 minutes after submitting the registration form. Always check your junk mail if you have not received them within this timeframe. If you have still not received the email, contact the AMLCC team who will be able to assist you.

What different access logins are provided with the AMLCC product?

You will receive 3 separate logins in total:

Firm login: This is emailed to you after your registration has been successful and gives the highest access as it allows you to edit business and staff details.
MLRO login: This is created as part of your firm’s initial setup in the system. It gives the MLRO access to their own specific training video, enables them to see which staff members have completed their training and also to receive reports from staff members that need to be sent as a SAR.
Staff login: Each staff member at your firm will have their own login details in order to be able to complete their training and upload their own clients (if applicable).
The product comes with access for the firm, the MLRO and 3 staff members. If you require more staff logins, you can purchase additional users by ordering online.

You will need to use the firm login to set up your firm details and create your MLRO and staff logins. If you are a sole practitioner you will only need to set up the MLRO login. In the day-to-day use of the system, you will use the MLRO and/or staff logins as appropriate.

What should I do if I forget my password?

If you know your username, you can click the forgotten password link on the login page, enter your user name and click “Email password”. You will receive 4 digits on screen and then receive a further 4 digits within an email. You will need to combine these 8 digits to use as your new password. If you do not know your username you will need to contact the AMLCC team who will be able to assist you.

How do I change my username and password?

Each separate user can change their login username to something more memorable if they wish. To change your username, login and then click on “Personal Details”.

However at present you cannot do the same with your password. Your password can only be changed to a system-generated random one, which will be displayed to you during the procedure (see previous FAQ).

In addition your MLRO can change any staff member's password. To do this the MLRO needs to login, go to the Admin header and then click on “Staff”. This will show all of the details for that particular login; the MLRO will be able to edit accordingly and then click “Update results” to save the revised details.

When will I receive my renewal email?

We do not currently send renewal emails to remind users of the end of their subscription.

Do I need to register with the ICO under the Data Protection Act to use AMLCC?

Yes, you will need to register with the ICO under the Data Protection Act as the act regulates the use of "personal data" which covers obtaining, recording and holding the data.

What do I need to add to my letter of engagement if I sign up to AMLCC?

You will need to add a paragraph to your current letter of engagement to advise clients that you might carry out online verification on them for AML purposes. You do not require their permission for this but you do need to make them aware that these checks may happen.

What provider does AMLCC use for online verifications?

The online client verification tool is provided by Equifax and produces online verifications for residents in the UK. We have a link to the Equifax database from our members’ website, enabling you to run online verifications using the AMLCC system once you have registered.

How much do online client verifications cost?

The online verifications cost £3+VAT each. If you think you will be requiring multiple verifications, you can purchase them in bulk with discounts available for bulk purchases of 50, 100 or 200. Please see the Registration page for details.

Can I upload my entire client list without manually entering them?

Yes, you simply go to the “Upload Clients” tab and download the upload template. There are instructions for this on the template, once completed make sure the file is saved as a CSV file and simply upload it to the website.

Am I able to mitigate the risk if a client come back as high risk?

Yes you are, we believe you should have control of how you assess your clients and if you wish to mitigate a high risk outcome, you simply click to “Update Risk Assessment” locate the question which is high risk, (in the section key at the top this will be show by a red flag as to where the high risk answer lies), and from the drop down select “Risk Mitigation Accepted” and the simply reassess the client to change this outcome. Remember to always document your thought process as this is your best line of defence if you are ever investigated. Staff members are unable to change the outcome, they can only request from the drop down to mitigate the risk but the MLRO has to make the final decision.

What are saveable bespoke templates?

If you have many similar types of clients and you do not wish to manually risk assess each client, you are able to purchase a template or templates (depending on the number of different clients you have) and pre-fill in a model set of answers, you can then simply upload the model set of answers to each client saving a lot of valuable time and making your compliance easier.

Please find below the most frequently asked questions about the AMLCC product.


Simply click on the question to reveal the answer.

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